Customer feedback
We pride ourselves on our customer care, which is why we keep the customer informed at each stage of there order. We check back with the customer a short time after they have received there order and below are just a few of the positive comments we have received.
If you have ordered from Marinesoft and are still awaiting your order, please use our contact form to get in touch.
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Prompt delivery, excellent customer service (I phoned with a question after ordering and it was dealt with no problem) and spot-on product. I bought it for my 13 year-old son who's leader of his embryonic school rock band - he's got serious street cred for this software!! Very easy to install too I hear.
Adrian
Title: Mozart -
Everything's ok with my order. I've ordered on a wednesday evening and the order was processed and dispatched the day after, on thursday morning. It couldn't have been more quick, so it was great ordering on your website.
Sylvain
Title: SkyMap Lite -
Thank you very much for your email; I did received SkyMap Pro 11 and have already tried it; It is superb!!, I work as a naturalist guide in the Galapagos Islands, and have been able to use it for star gazzing shows using the red color mode, and what I like the most is that you can just be any where in the world at any time of night and will show you the stars you can see at that moment in that place. This version is much better that the previous one without any doubt. Thank you again.
Bitinia Espinoza
Title: SkyMap Pro -
Recieved eveything, many thanks and thank you for a great service, very prompt.
Tony
Title: SmartDraw 2009 -
Thank you so much. The upgrade arrived from England in good shape. I had to reinstall the old Mozart6 on my new computer - easy to do - before the upgrade would install. The program works well with Vista - concern of mine. Your service was very prompt and I am enjoying the program. Regards,
Sumner
Title: Mozart -
The order was received on a very timely basis, with thanks. Very good service.
John Clarke
Title: SmartDraw 2009 -
Very swift and efficient processing of my order, Do appreciate your "is all well check" !,
Bert
Title: SmartDraw 2009 -
I have received my SkyMap Lite, it has been installed and really exceeds my expectations. Thank you very much for your prompt and excellent service.
Johan Retief
Title: SkyMap Lite -
Thanks for your very quick response to this matter, great customer service.
Douglas
Title: SmartDraw 2009 -
Very impressed, I ordered late afternoon and the product arrived next day. Great Service
Mark Twyman
Title: SmartDraw 2009 -
I would just like to say that the software arrived safely and in much better time than I anticipated and for that I am grateful. The software is fantastic and is already helping greatly toward a diploma course I am half way through. Thanks again and regards
Nicholas Brinn
Title: SmartDraw 2009 -
Thank you very much for your email. Yes I have received my DVD and I am delighted with the software and your efficient service. Kindest regards
Trudy Burnett
Title: SmartDraw 2009 -
Thank you, yes the software arrived and installed OK. I am still finding my way around it, but so far I am impressed with how much it will do. Thanks for your prompt service.
Dennis Martin
Title: SkyMap Pro -
SmartDraw 2009 has installed without a hitch and I have already begun to use it in anger. So far it has come up to expectation and is certainly an improvement on the 2001 version of Visio which I have now uninstalled! P.s. I also am impressed with the polite good manners of the Marinesoft responses. Your website has been bookmarked.
Jeremy
Title: SmartDraw 2009 -
Many thanks – a professional service from start to finish.
Mark Stewart
Title: SmartDraw 2009 -
Thanks for checking about the upgrade. It reached me the day after my order which I thought was excellent service. Thank you
Liesel Stanbridge
Title: Mozart -
Excellent service, excellent product. All is very well, Many thanks for everything
Mrs Caine
Title: SmartDraw Healthcare -
Very prompt and efficient delivery. A pleasure to do business. Many thanks for a brilliant service.
Alastair
Title: SmartDraw 2009 -
If we had had this a few years ago we could have saved a lot of time creating documents. Thanks for the prompt delivery.
Chris
Title: SmartDraw 2009 -
Hi, just wanted to say how impressed I was with the service. I ordered Smartdraw 2009 Friday afternoon and I received it in the post first thing Saturday morning, definitely a lot quicker than I was expecting. Great product too. I have been a Visio user for the last 4 years or so, but can't see me going back to it. Of the 2 products, I definitely find Smartdraw easier to use. What sold me on it was the sheer amount of templates included, very, very comprehensive, covers everything I need and more. Very happy with this purchase Thanks & Regards
John
Title: SmartDraw 2009 -
Thanks – it arrived safely and very speedily. We are enjoying using it.
Anonymous
Title: SmartDraw 2009 -
Love the software, its intuitive, powerful, fully exportable into Word and Powerpoint. I had doubts about the price...I have been using it for a sum total of 2 hours thus far and I can already see this piece of software will be worth every penny!
Karen Raine
Title: SmartDraw 2009 -
The response to questions were very helpful and the speed of delivery of the updated software was breathtaking. Thank you. Kind regards
Jennifer J H.
Title: Mozart -
The software exceeds expectations: verry user-friendly and a large graphics-library. The legal graphics will be of great use. Download was direct available after payment. The student-friendly price was a plus too. Kind regards
Iris
Title: SmartDraw Legal -
I just received it, thank you very much. Your service is very fast and efficient!! Many thanks
Mishalle
Title: SmartDraw 2009 -
Everything is fine, we received the software before Christmas, Thank You very much. Kind Regards
Wojciech
Title: SkyMap Lite -
The order arrived extremely promptly (about 18 hours after placing the order, in fact!), and the upgrade installed without problems. Thank you!
John
Title: SkyMap Pro -
I was very impressed with your service. I received SkyMap the day after I ordered it - not bad in the period between Christmas and New Year. I've been delighted with the programme so far - the only thing it doesn't do is get rid of the clouds that have hung around for the last few weeks! Thanks very much for excellent service and a great product.
Derek French
Title: SkyMap Pro -
I was very pleased with the speed with which you dealt with my order for Mozart music processor. I ordered online on Saturday evening and Mozart arrived with the postman at 9.50 am on Monday. Best wishes
Peter Read
Title: Mozart -
Everything is fine with the software. I was pleasantly surprised with the speed in which I received it. Many thanks
Andy
Title: SmartDraw 2009 -
Thanks for the very prompt delivery of my Mozart music processing software. I've already started using it, and I'm learning all the time thanks to the excellent help pages!
Barry Goodman
Title: Mozart -
Many thanks for your service, I received the product next day and although early days, the product looks good and more than I expected.
Robert
Title: SmartDraw 2009 -
Very quick and efficient fulfillment of my order. Software upgrade itself was easy to install, with one very minor hiccup, which the Mozart mailing list managed to resolve almost instantly!
J Fleming
Title: Mozart -
Easy ordering process - fab product
Lis Moore
Title: SmartDraw 2009 -
Thanks for the swift completion of my order - delighted to receive the full version and to get writing.
Miriam Rinsler
Title: Mozart -
Yes everything is ok, all installed and working! Thanks for the prompt service
Julie
Title: SmartDraw Healthcare -
Excellent service - next day delivery. Also contacted Marinesoft beforehand for advice and they were very helpful. Thank you.
Jan Thomas
Title: SmartDraw 2009 -
Received in good order yesterday. I am very pleased with your service which could not have been better. Prompt well packaged and the ordering routine on the site was simple and efficient. Thank you.
Roy Price
Title: SmartDraw 2009 -
I am amazed and impressed – the disc arrived in this morning’s post. Many thanks,
Susan
Title: SmartDraw 2009 -
I would like to state that I am very pleased with the fast and efficient service in which I received the Smartdraw 2009. I only ordered the goods at 4.30PM one afternoon and took delivery of the package the following morning so a 100 percent mark to Marinesoft for delivery. Thanking you for a very fast and efficient service.
Mrs Donald
Title: SmartDraw 2009 -
I have already received the software - very swift. Thanks. I am very pleased with the program - like anything, it takes time to get to know it but is much better than anything I have used before.
David
Title: Mozart -
SkyMap Pro 11 arrived sooner than anticipated and loaded on without any problems at all. I am now looking forward to seeing how the improved accuracy performs because version 10 was excellent.
Kevin Read
Title: SkyMap Pro -
Yes, I have received and everything is ok with my order, and I am satisfied with quick delivery.
Ernst Olav Aune
Title: SkyMap Pro -
Yes order has arrived, thanks for the prompt dispatch.
Martin Holborn
Title: SmartDraw 2009 -
Excellent and fast service thank you.
John
Title: SmartDraw 2009 -
Thanks - the CD arrived safely & promptly & is now installed. How nice of you to check! Best wishes,
Richard
Title: Mozart -
Software has arrived and looks great. Have connected it to my Orion XT12 intelliscope using the ASCOM driver and it works absolutely great. Thank you
Geoff
Title: SkyMap Pro -
Whoo Hoo!! Yes Thanks. Re our phone calls and Second walk through order process. Delighted with the way you do business.
Mike B
Title: SmartDraw 2009 -
Just to let you know that I have received it and was shocked at the speed in which it arrived - thank you
Rachel
Title: SmartDraw 2009 -
Thanks, the software is already here. Fast and relieable service!
Uli Zehndauer
Title: SkyMap Pro -
Yes thank you – my colleague was hugely impressed at the speed in which SmartDraw was dispatched/received.
Hazel
Title: SmartDraw 2009 -
Last thursday I received the program I bought from you. I have installed it today and everything seems to be ok. Thank you very much for your excellent service. Regards
Miguel Martínez
Title: SkyMap Pro -
Just a quick comment about your software. I downloaded it yesterday afternoon and within 15 minutes, I had completed my first drawing. It was so simple and refreshing to buy something that actually works!
Sue
Title: SmartDraw 2009 -
Yes all received and working fine. Thank you for your speedy service.
Michael Rowe
Title: NeoBook -
Yes the product was rceived by next day 1st class post Many thanks - great service
John Evans
Title: SmartDraw 2009 -
This is to confirm that I have received my CS and user license and that it is working perfectly. I am really impressed by the functionality of SmartDraw. It is a great product that I am using almost every day since I got it.
Mirko
Title: SmartDraw 2009 -
Disc received in tip top condition and works fine - many thanks.
David
Title: Mozart -
Thanks for checking....I've received the software and have been using it extensively! You folks have a very good product!
Glenn
Title: SkyMap Lite -
Yes the software was received and downloaded. Thank you for your prompt service and help. Some American companies could follow your example!!
Phil Stephens
Title: Mozart -
I have received it; I was impressed by the speeding delivery!
Gemma
Title: SmartDraw 2009 -
All received, thanks for prompt service.
Julian
Title: SmartDraw 2009 -
Many thanks for this. It's excellent service!
Peter
Title: SkyMap Pro -
nothing wrong with this! order arrived in today's mail 12,000 miles to a rural NZ address in 6 days you were 4 days out on your expected delivery 10/10 beats those bloody yanks on amazon
JD
Title: SkyMap Lite -
Thank you. You are about the most efficient and courteous company with which I have worked (purchased from) in years.
Richard
Title: SmartDraw 2009 -
It was my birthdaypresent , just on that day it was there. Thank you that it was so quick in the Netherlands.
Theo Kwestro
Title: Mozart -
Amazing! While I was out for a few minutes down to the Post Office to collect it, your email came in. Arived safe and sound and I'm about to install it. Thanks for the courteous and efficient service you have given. (Down here at the Southern tip of Africa this is a scarce commodity).
Steve Kleyn
Title: SkyMap Lite -
Sent by you Saturday 11:24 a.m. , received here on Monday 09:30. Superb service. Great software. Many thanks. I make that about 22 working hours elapsed. Excellent job.
Phil
Title: ThumbsPlus Professional -
Good timing. When your email arrived I was about to send one to you. The Skymap software arrived this afternoon (our time) all in one piece. Now all installed and running. Thanks for the fantastic service.
Terry
Title: SkyMap Pro